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beastie's avatar
beastie
Explorer | Level 3
3 years ago

I keep getting a request from windows to install a Dropbox Update, but nothing happens.

I am using Windows 10 [upto date] I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day. I have agreed ...
desktop
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, If you need any further assistance in the future, please let me know.

 

Enjoy your week!

beastie's avatar
beastie
Explorer | Level 3
3 years ago

Regretfully still getting request for Dropbox update, 2 came thru yesterday when laptop was not in use on standbye.

Do you know what that windows message is? Do you think this is a Windows problem???

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We've not experienced this issue with other users, however, we can try these steps. Try manually running the DropboxUpdate.exe application by using the following steps:

     

    1. Open a Windows File Explorer (not Internet Explorer).
    2. Type %ProgramFiles(x86)%\Dropbox\Update into the address bar (include the % percent signs) and then press enter.
    3. If you get an error that says "Windows cannot find... please try typing %ProgramFiles%\Dropbox\Update into the address bar instead and then press enter.
    4. If the folder comes up, you should see an option for "DropboxUpdate.exe" (the ".exe" extension may not be visible).
    5. Double-click on the "DropboxUpdate.exe" application in this folder. This should force the Dropbox installer to run and check for the latest version of the application.
    6. If you do not see "DropboxUpdate.exe", please navigate to https://www.dropbox.com/install and select to download the "offline installer" under the large "Free Download" box.
    7. Run the installation file to re-install the Dropbox application.

    Please note that this should prompt the application to update to the latest version available.

     

    If the issue continues, please try whitelisting the application DropboxUpdate.exe in any antivirus or firewall applications on your computer and your network, and then try going through these steps again.

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