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I keep seeing a "Couldn't start Dropbox" error message on Windows 11.
bn.BUILD_KEY: Dropbox bn.VERSION: 233.4.4938 bn.constants.WINDOWS_SHELL_EXT_VERSION: 87 bn.is_frozen: True machine_id: 63673531-f177-4f51-9d84-bceb2836bb9f pid: 24720 cwd: 'C:\\Windows\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\info\\AppData\\Local\\Packages\\DropboxInc.Dropbox_xbfy0k16fey96\\LocalCache\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_233.4.4938.0_x64__xbfy0k16fey96\\Dropbox.exe' real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_233.4.4938.0_x64__xbfy0k16fey96\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_233.4.4938.0_x64__xbfy0k16fey96\\233.4.4938\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_233.4.4938.0_x64__xbfy0k16fey96\\233.4.4938\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\info\AppData\Local\Temp TEMP: C:\Users\info\AppData\Local\Temp tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp' real_path='C:\\Users\\info\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6807, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 298, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 600, in _register PermissionError: [WinError -2147024891] Access is denied
2 Replies
- Nancy
Dropbox Community Moderator
Welcome to our Community, tianaxx! Hope you’re doing well.
Do you have any antivirus/firewall programs running on your device at the moment? If you do, please disable them temporarily and reinstall the Dropbox app.
Are you getting the same error message then?
Other than that, I can see you’ve also reached out to our support team in the meantime, so I’ve left them an internal note on your behalf, as well.
Keep me in the loop for any updates.
