Forum Discussion

Tudordropper's avatar
Tudordropper
Explorer | Level 3
2 years ago

I moved Dropbox to D: drive but now my backups don't work

My C; drive is nearly full and 50% of the space is Dropbox.   I have a second inbuilt drive that is nearly empty

 

So I managed to turn of backups within Dropbox and then set Dropbox to use my Ddrive     The whole Dropbox folder has moved from C; to D  but now the 6 main folders in my user folder (desktop/Downloads/Documents/Music/Pictures/Videos}) will not backup as they are on a difference drives

 

How do I get the backup/sync to work again?

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Tudordropper, thanks for posting to our Community.

     

    I'm afraid that you can only back up files and folders from the hard drive with the Dropbox desktop app on it.

     

    Essentially, both the backup folders and the Dropbox folder need to be on the same drive for the backups to work.

     

    You can read more about the backups feature here.

     

    I hope this clarifies things, but if you have more questions, feel free to ask!

  • Tudordropper's avatar
    Tudordropper
    Explorer | Level 3
    2 years ago

    Can I clarify what you are saying??   I cannot backup C:\users\myname if the dropbox folder is not also on the C: drive?

    However, since I can choose to back up the contents of a folder on a external drive, could I move my biggest folders out of C:\users\myname\dropbox onto the D  drive and then include those folders to be backed up?

    Thanks

    Thanks

  • Tudordropper's avatar
    Tudordropper
    Explorer | Level 3
    2 years ago
    My D drive is a 2nd 1Tb SSD installed in my laptop. Now I have the 500Gb Dropbox folder in 😧 and it seems to syncing all except the user folders


    TD
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, Tudordropper. Since I understand your D drive is an internal drive, and not an external one, I’m afraid it’s not possible to back up these folders again, like Hannah mentioned above.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!