Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
I pay for support but not receiving any support
Question or Issue
Used callback request, and I get this: "You are being helped by Dropbox Support." What does this mean? It's been over two hours. After twenty years, I guess I have to move on. I lose work when I can't get people their files.
4 Replies
After about 30 hrs I tried agian and I got a responce Thx
- Walter
Dropbox Community Moderator
I see, thanks for the screenshot Rob_W - most appreciated.
If this persists after clearing your browser's cache and/or on another browser, please let me know and I'll reach out via email from my end to investigate.
I am trying to get phone support. I really don't want to do this any other way. I don't have the time or the patience.
- Walter
Hey Rob_W - thanks for letting nus know about this.
Can you please clarify where you're getting this message exactly, or even better send us a screenshot too?
While we're at it, if you'd like us to help with the issue you're having, please let us know as much information as possible.
Thank you, Rob.
