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Esteban89's avatar
Esteban89
New member | Level 2
4 months ago

I see an "Unknown error, please contact Dropbox support.” error while logging in to my Android app.

Application Affected Login attempt on Android Xiaomi 12T pro Dropbox App Version (if using the app) (latest, it is up to date) Question or Issue When I try to log in to the Dropbox a...
account access
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Esteban89! Thanks for posting this on our forum today. 

Do you mind uploading a screenshot of the error message you mention, just so that we can have a visual?

Other than that, can you clarify the OS version of your Android device? 

Were you able to normally access the Dropbox mobile app in the past, or is this the first time you tried to log in on the specific device? 

As for your ticket, I've managed to locate it in our system and left an internal note for our support team to see, as well.

Keep me posted.

Esteban89's avatar
Esteban89
New member | Level 2
4 months ago

This is the error what I got. I am using Android OS, it is the latest I mean is up to date. 
I used to open it on this same phone, no errors before. I got the issue around 5 months ago, opened a ticket in support, no luck and I still getting the same problem, no fixed yet. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    I see, thanks for the additional info and the screenshot. I had another look into your support ticket in the meantime and I can see that our support team has replied back to you. 

    Can you please check out their latest email, in case you haven't already?

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