Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nell209's avatar
nell209
New member | Level 2
9 months ago

I uninstalled the app, and now I can't reinstall it.

I cannot download App.  Therefore. i cannot access files. Also, I cannot open Word or Excel. I uninstalled and now I cannot reinstall.  Not sure what else to do.  Is Dropbox working on this???
desktop
Download
Install
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi there, nell209, welcome to our Community!

Do you get any specific errors when trying to install our app on your device? If not, then can you tell me exactly what happens? 

Have you tried our offline installer, by any chance?

Keep me posted, and we'll take it from there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!