Forum Discussion

MellissaD76's avatar
MellissaD76
New member | Level 2
2 years ago

I'm getting a 500 error, when accessing the website

I was using the website with no issues this evening up until about 15 minutes ago. Now I am getting this message: "Error (500) Something went wrong. Don't worry, your files are still safe and the ...
account access
Error Messages
Web
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Dropbox fixed it within a few minutes of the issues 2 weeks ago. There are no known issues - or this forum would be overran with people. 

 

Have you tried clearing the cache and temp internet files? Whatever the issue is is local to you. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!