Forum Discussion

FLMP's avatar
FLMP
Explorer | Level 4
2 years ago

I'm getting a blue screen after installing Dropbox on my Windows device.

Hi  I am having an issue with Dropbox App.    When installed and logged in i start to get BSOD to the point that within a minute of logging into the PC it crashes with BSOD    Stop code: DR...
desktop
Install
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting about this issue here, FLMP.

 

If you’ve currently uninstalled Dropbox, can you attempt to install it again via our offline installer?

 

Let me know if you keep seeing the same thing after that.

FLMP's avatar
FLMP
Explorer | Level 4
2 years ago

Hi Nancy 

Thanks for the response, so currently i uninstalled and then reinstalled using Microsoft store and so far i have not had the issue since.... 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated on this, FLMP.

     

    If the issue does return, please let us know.

     

    Have a great day!

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