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Franksie21's avatar
Franksie21
New member | Level 2
8 months ago

I'm getting an error and I can't sign in to my Dropbox account on my desktop app.

I have just deleted Dropbox from my PC and have installed it on to my laptop.  It won't let me sign in and just says there's an error-try again.  Help!

account access
desktop
Error Messages

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for posting here, Franksie21.

    As a first step, can you send me a full screenshot of the error you’re getting? 

    I’d like to have a look for you.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there Franksie21​, and welcome to the Dropbox Community 🎉.

    I noticed you were having some trouble logging into your Dropbox account last week, and I just wanted to check in 👩‍💻. Have you been able to regain access? I truly hope everything has been sorted out, but if you’re still facing any issues, don’t hesitate to give me a shout. I’m here and happy to help 🤗.

    T 😺 (Dropbox Community Manager)

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