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9876543210's avatar
9876543210
Explorer | Level 4
6 years ago
Solved

I'm getting an error that the mobile app is not compatible with my Android device. Why is that?

  As per my first image from the Android Play Store, It explains that the latest version of Dropbox is no longer compatible with my Samsung Galaxy TM235 :tired_face: The second scree...
Android
Error Messages
Install
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    6 years ago

    Hello there 9876543210, I'm sorry to hear you're having trouble with this!

     

    Is it possible that you're device is running an OS version lower than 6.0?

     

    The minimum requirements for the Android app is that your device is running 6.0 or later.

     

    Let me know if this is the case!

9876543210's avatar
9876543210
Explorer | Level 4
6 years ago

I did check here: not-supported However that page only (now I look again) seems to show Computer builds not Andriod or IOS

 

Is there another page or location I could have checked please?

 

Thanks again MB

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi 9876543210, it isn't possible to install an older version of the Dropbox mobile app, since it won't be able to sign into your account if it isn't on Android 6.0 or higher.

 

I'm sorry to be the bearer of bad news. If there's any additional information you require, please let me know.

  • 9876543210's avatar
    9876543210
    Explorer | Level 4
    6 years ago

    Thanks for explainig

    not want I want to hear, but at least I stop wasting my time trying different fixes

    Jay wrote:

    Hi 9876543210, it isn't possible to install an older version of the Dropbox mobile app, since it won't be able to sign into your account if it isn't on Android 6.0 or higher.

     

    I'm sorry to be the bearer of bad news. If there's any additional information you require, please let me know.

     

    • STP2021's avatar
      STP2021
      New member | Level 2
      5 years ago

      There are still a lot of people which use older tablets. Good to know you don't want to keep them as your customers.

      I am really disappointed with Dropbox and will look for other ways to keep and sync my files.

      😞  😞  😞  😞  😞  😞  😞  😞  😞  

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