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DutchWim's avatar
DutchWim
New member | Level 2
1 month ago
Solved

I'm getting an error when the Dropbox app starts up on Windows 11

Device (Lenovo laptop) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (latest) Question or Issue After booting the PC the dropbox...
desktop
Install
windows
  • DutchWim's avatar
    DutchWim
    1 month ago

    Hi Jay,

    Just to let you know that everything is working fine now.

    I reinstalled the desktop app again and during the installation process i now checked the check mark "Opt out from windows updates".

    I do not understand (yet) why but it seems that this solved my problem.

    Regrads 

    Wim

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi DutchWim, thanks for joining the Community!

When performing the advanced reinstallation of the Dropbox desktop application, could you try temporarily disabling your security software or antivirus during the process to see if this helps?

Also, try using the offline installer for the app as well.

Keep me updated with any progress!

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