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DutchWim's avatar
DutchWim
New member | Level 2
1 month ago
Solved

I'm getting an error when the Dropbox app starts up on Windows 11

Device (Lenovo laptop) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (latest) Question or Issue After booting the PC the dropbox...
desktop
Install
windows
  • DutchWim's avatar
    DutchWim
    1 month ago

    Hi Jay,

    Just to let you know that everything is working fine now.

    I reinstalled the desktop app again and during the installation process i now checked the check mark "Opt out from windows updates".

    I do not understand (yet) why but it seems that this solved my problem.

    Regrads 

    Wim

DutchWim's avatar
DutchWim
New member | Level 2
1 month ago

Hi Jay,

 

Thanks for your quick response.

I disabled the security software (Windows privacy & security)

I ran the offline installer and see in the system tray the Dropbox icon (gray, starting)

I got:

  1. Welcome screen
  2. Sign in
  3. Welcome back
  4. Keep basic plan
  5. Happy back
  6. Advanced settings
  7. Dropbox folder D:
  8. Done
  9. Then again, the same screen, couldn’t start Dropbox etc etc
  10. Gray dropbox icon disappears from system tray
  11. Files in the dropbox folder are inaccessible

Attached for your info the error report of my previous attempts

To me it seems that the dropbox app somehow needs another file(s) but no clue which one

Regards,

Wim

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