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DutchWim's avatar
DutchWim
New member | Level 2
1 month ago
Solved

I'm getting an error when the Dropbox app starts up on Windows 11

Device (Lenovo laptop) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (latest) Question or Issue After booting the PC the dropbox...
desktop
Install
windows
  • DutchWim's avatar
    DutchWim
    1 month ago

    Hi Jay,

    Just to let you know that everything is working fine now.

    I reinstalled the desktop app again and during the installation process i now checked the check mark "Opt out from windows updates".

    I do not understand (yet) why but it seems that this solved my problem.

    Regrads 

    Wim

DutchWim's avatar
DutchWim
New member | Level 2
1 month ago

Hi Jay,

I did some additional test.

  1. In explorer on the D-drive  I renamed the Dropbox map to Dropbox-After-Crash
  2. I ran again the offline installer.
  3. Same sequence of events as before and the same results.
  4. I noticed that a new map with the name Dropbox was created on de D-drive. The map is empty

Files in the Dropbox-After-Crash are all not accessible by their application, e.g. a the  pdf file reader reported “An unknownerror occurred while accessing … then the filename” when trying to open that pdf file

I noticed that the map Dropbox-After-Crash still shows the dropbox icon in front of the map name

Wim

 

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