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lbenioff25's avatar
lbenioff25
New member | Level 1
10 months ago

I'm getting an "Installation failed" error on my macOS 15.3.1 computer.

I'm trying to install Dropbox on a MacBookPro18,3 with MAC OS 15.3.1.  If I run the Full Desktop I get this message.

If I run the Offline installer once the password is enetered nothing else happens.  The Install Dropbox screen just stays there.  Dropbox had been installed, but the user has no recollection of it being uninstalled.  The only remnant I could find is that Dropbox was listed in the Open at Login area, which I removed. 

Any suggestions would be appreciated.

 

Install
Mac

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks lbenioff25, I just reached out to you, so we'll continue over email.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey mahdichavoushi, sorry to hear about that!

    Would you be able to share some additional info with me? 

    When did this behavior start, and do you see any specific errors when trying to open the app? If not, then what happens? 

    Keep me posted, and we'll take it from there!

  • SSteel's avatar
    SSteel
    New member | Level 1
    10 months ago

    I'm having the same issues! Tried both the online and offline downloads, disabling security/spam software, restarting computer, everything!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I’m sorry to hear this, SSteel. Is this the first time you're installing the Dropbox app on your computer or were you in the process of reinstalling it? 

    Also, to have a visual of the error you’re getting as well, can you send me a screenshot of what you see on your device?

  • SSteel's avatar
    SSteel
    New member | Level 1
    10 months ago

    In the process of re-installing! Here is the error message I got. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks, SSteel! Appreciate it. 

    When reinstalling with the help of our offline installer, did you use the one provided in this page? if not, can you give this a go, too?

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