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Forum Discussion
I'm trying to install the Dropbox app on my computer, but it randomly stops.
My hard drive had to be replaced recently. I have attempted to download the desktop app in order to restore the dropbox files to my desktop where I typically work on them. The installation process be...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there nmmorris - sorry to hear you're having issues with this.
Can you please clarify your computer's OS version and confirm that you're not hitting your account's device limit?
A screenshot of any errors you might be getting up on (re)installing the app would also help.
Thank you!
Thank you for the response! I'm using Windows 11. I did wonder about the device limit and noticed that by replacing the hard drive, the computer name changed - so I deleted my laptop under its old name from the three devices allowed on my account.
The screenshot would be difficult since I'm not getting a window with any error message. When I click on install the desktop app on my online account page, the download works fine. I double click on dropboxinstaller.exe file and the installing window starts up. Most of the time it works for a while and then just stops. On occasion I have had an icon appear in the taskbar but when it is clicked it spins for a moment and stops. The Dropbox app does appear in the all apps list but clicking it gives me a moment of spin and then nothing. No app appears to enter synching information with my account.
I did install webroot today, but the difficulties with Dropbox app for desktop are the same before and after that install.
