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Forum Discussion

nmmorris's avatar
nmmorris
Explorer | Level 3
6 months ago

I'm trying to install the Dropbox app on my computer, but it randomly stops.

My hard drive had to be replaced recently. I have attempted to download the desktop app in order to restore the dropbox files to my desktop where I typically work on them. The installation process be...
desktop
File access
Setting up the apps
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
6 months ago

Hey there nmmorris​ , thanks for dropping by the community! Glad to have you

When you say the installation process begins and goes nowhere, what exactly happens? Does it make any progress at all? Does it close and disappear on its own? Could you please provide a screenshot of what you see?

nmmorris's avatar
nmmorris
Explorer | Level 3
6 months ago

Can you see the above reply? Thanks for your help! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey nmmorris, I hope it's okay for me to jump in here too!

    Do you have any (new?) security programs like an antivirus, VPN, firewall, etc. that might be causing issues with the Dropbox app?

    If so, can you please disable them temporarily, to see if it helps?

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