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Forum Discussion

nmmorris's avatar
nmmorris
Explorer | Level 3
6 months ago

I'm trying to install the Dropbox app on my computer, but it randomly stops.

My hard drive had to be replaced recently. I have attempted to download the desktop app in order to restore the dropbox files to my desktop where I typically work on them. The installation process be...
desktop
File access
Setting up the apps
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi from me as well, nmmorris​! Can you temporarily disable Webroot and Windows Defender altogether and then, restart your computer and try to install the Dropbox app again? 

If the installation still doesn't work after that, I’d like you to perform an advanced reinstall, as the next step.

nmmorris's avatar
nmmorris
Explorer | Level 3
6 months ago

I recognize that disabling my antiviral protections my be necessary to fix this problem, but I am hesitant to risk my entire system to simply get Dropbox to work. I know that may leave me at a dead end. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi nmmorris, thanks for the information. I understand your concern regarding the temporarily disabling of the antivirus software. 

    This is a standard procedure that is necessary to determine if this is what could be preventing the Dropbox desktop application from installing on your computer.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey nmmorris - just circling back here to see if you're still having issues with installing the Dropbox desktop app on your computer. If so, did you get the chance to temporarily disable your antivirus as a test to see how it goes? 

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