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Forum Discussion

nmmorris's avatar
nmmorris
Explorer | Level 3
6 months ago

I'm trying to install the Dropbox app on my computer, but it randomly stops.

My hard drive had to be replaced recently. I have attempted to download the desktop app in order to restore the dropbox files to my desktop where I typically work on them. The installation process be...
desktop
File access
Setting up the apps
nmmorris's avatar
nmmorris
Explorer | Level 3
6 months ago

I recognize that disabling my antiviral protections my be necessary to fix this problem, but I am hesitant to risk my entire system to simply get Dropbox to work. I know that may leave me at a dead end. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi nmmorris, thanks for the information. I understand your concern regarding the temporarily disabling of the antivirus software. 

This is a standard procedure that is necessary to determine if this is what could be preventing the Dropbox desktop application from installing on your computer.

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