Forum Discussion

Ikari's avatar
Ikari
Explorer | Level 4
3 years ago

Impossibile avviare Dropbox su Windows

È da ieri che sto provando a installare l'app desktop di Dropbox su Windows 11. A fine operazione, dopo il login attraverso il sito, ottengo un errore generico "Impossibile avviare Dropbox. Potrebbe ...
desktop
Error Messages
Install
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, keep me updated with any news!

Ikari's avatar
Ikari
Explorer | Level 4
3 years ago

Hi Jay , I followed the guide but it didn't work, I got the same error.

Here's the log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 56af4773-f578-4afe-b43d-4c2b9be99a54
pid: 22084
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.817.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\kitsu\\Dropbox'
real_path='C:\\Users\\kitsu\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\187.4.5691\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\kitsu\AppData\Local\Temp
TEMP: C:\Users\kitsu\AppData\Local\Temp
tempdir: 'C:\\Users\\kitsu\\AppData\\Local\\Temp'
real_path='C:\\Users\\kitsu\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 862, in wrapper
File "desktop/dropbox/client/main.py", line 6747, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6207, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6130, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\kitsu\Dropbox\.dropbox-relocate3640a06ba127

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • Ikari's avatar
      Ikari
      Explorer | Level 4
      3 years ago

      Yes, I'll be waiting for your email.

      Thank you

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks, I've sent you an email, please could you reply to it when you get a chance!

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