Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello,
In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi Jeremy, hope itâs OK to jump in.
Just to clarify, before uninstalling the desktop app from your device, did you disable computer backup, by any chance?
Also, if you go to this page, are you able to see the computer folders that were previously backed up, along with your files?
Hi, I have also had this problem. After reading your advice to disable Dropbox backup. The Dropbox app did not do as it said it would. It didn't leave my files on my computer... it just added a folder called "My files in Dropbox", which it won't give me permission to look at.
I am the owner of my Dropbox account and it is still installed on my mac.
Why hasn't it left all of my files and folders in there correct place.
The app should never have moved them to start with!!!
Let alone removing my permissions with no way of gaining permission to reaccess these files.
It won't even let me access my back up now from the Dropbox app.
Apparently i don't have permission to access the backup. But i can see the rest of my Dropbox folders...
What the hell is going on with this update. It is the worst thing I've ever seen.
I am the owner of my Dropbox account and it is still installed on my mac.
Why hasn't it left all of my files and folders in there correct place.
The app should never have moved them to start with!!!
Let alone removing my permissions with no way of gaining permission to reaccess these files.
It won't even let me access my back up now from the Dropbox app.
Apparently i don't have permission to access the backup. But i can see the rest of my Dropbox folders...
What the hell is going on with this update. It is the worst thing I've ever seen.
- Same for me, I wasnât able to access my folders, Dropbox made me lost everything
- Walter
Hey there Tfrancis1 & Jeremybenhamou, could you send us a screenshot of the exact error you're getting or the last page you can get to?
Hi Walter,
I don't fell comfortable sending through a whole screenshot of my computer screen for you to see the file paths etc over a forum.
I've pasted the actual error popup i've received, but if you need any other info, i would prefer an email address i can send it to?
