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Forum Discussion
Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello,
In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
Hi, I have also had this problem. After reading your advice to disable Dropbox backup. The Dropbox app did not do as it said it would. It didn't leave my files on my computer... it just added a folder called "My files in Dropbox", which it won't give me permission to look at.
I am the owner of my Dropbox account and it is still installed on my mac.
Why hasn't it left all of my files and folders in there correct place.
The app should never have moved them to start with!!!
Let alone removing my permissions with no way of gaining permission to reaccess these files.
It won't even let me access my back up now from the Dropbox app.
Apparently i don't have permission to access the backup. But i can see the rest of my Dropbox folders...
What the hell is going on with this update. It is the worst thing I've ever seen.
I am the owner of my Dropbox account and it is still installed on my mac.
Why hasn't it left all of my files and folders in there correct place.
The app should never have moved them to start with!!!
Let alone removing my permissions with no way of gaining permission to reaccess these files.
It won't even let me access my back up now from the Dropbox app.
Apparently i don't have permission to access the backup. But i can see the rest of my Dropbox folders...
What the hell is going on with this update. It is the worst thing I've ever seen.
Same for me, I wasn’t able to access my folders, Dropbox made me lost everything
- Walter
Dropbox Community Moderator
Hey there Tfrancis1 & Jeremybenhamou, could you send us a screenshot of the exact error you're getting or the last page you can get to?
Hi Walter,
I don't fell comfortable sending through a whole screenshot of my computer screen for you to see the file paths etc over a forum.
I've pasted the actual error popup i've received, but if you need any other info, i would prefer an email address i can send it to?
- Nancy
Hi Tfrancis1, hope it’s OK to reply here. Also, thanks for the screenshots!
What you mention is quite bizarre, indeed.
Can you please send me the exact OS version of your computer, as well as the app version of your Dropbox app? You should be able to see this by hovering over the small Dropbox icon in your menu bar.
