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Forum Discussion
Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello,
In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
Same for me, I wasnât able to access my folders, Dropbox made me lost everything
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there Tfrancis1 & Jeremybenhamou, could you send us a screenshot of the exact error you're getting or the last page you can get to?
Hi Walter,
I don't fell comfortable sending through a whole screenshot of my computer screen for you to see the file paths etc over a forum.
I've pasted the actual error popup i've received, but if you need any other info, i would prefer an email address i can send it to?
- Nancy
Hi Tfrancis1, hope itâs OK to reply here. Also, thanks for the screenshots!
What you mention is quite bizarre, indeed.
Can you please send me the exact OS version of your computer, as well as the app version of your Dropbox app? You should be able to see this by hovering over the small Dropbox icon in your menu bar.
- Hi Nancy,
Someone from support has contacted me and gave me a series of lines of code to enter into the terminal app to delete the old files etc and then reinstalled everything.
This has now worked.
The problem is with the new beta Dropbox app backup function.
I was using MacOS ventures 13.1 and 13.2 and the latest version of Dropbox app from the website.
It for some reason rejects permissions once the backup function takes the folders from finder and places them in the Dropbox app folder.
If I had known it was going to move these folders from my computer I would never have agreed to using this function.
