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Jeremybenhamou's avatar
Jeremybenhamou
Explorer | Level 4
4 years ago

Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync

Hello,    In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example,...
account access
desktop
Dropbox Backup
Error Messages
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

H Scott B.35, could you try downloading the backup in smaller batches, for instance, doing a subfolder of the Documents folder first to see if this helps?

Silene1's avatar
Silene1
New member | Level 2
3 years ago

I recently bought a new macbook air and migrated all my documents from the old one . Everything seemd OK but now I do not have access to the desktop, documents or download files. Apple support told me this is caused by dropbox. I dont understand why the dropbox should deny me access to my own computer. How can this be fixed?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Silene1, sorry to hear about this. 

     

    Did you enable the Dropbox Backup feature for your computer's OS folders at some point in the past perhaps? 

     

    When you say you don't have access to those folders, can you clarify if you're getting any particular error of if you just can't see them on your new computer?

     

    Do you see them on your backups page by the way? 

     

    Any additional information and screenshots are more than welcome!

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