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Forum Discussion
Insane Slow Download Speeds
I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is set to unlimited for download and upload. It is slow no matter if I am sent a Dropbox link from my employer, or I access my employer's dropbox and download the folder and file needed. I have closed out all programs/apps and web windows when downloading as to not to interfere with download. I have started the computer, internet, and modem boxes, and refreshed pages—all to no luck. I have spoken with support, and they can not seem to figure out the issue. This is only happening with Dropbox no other program.
Is there any advice someone could send my way as to troubleshooting this major issue?
26 Replies
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- Hannah
Dropbox Community Moderator
We appreciate your feedback here, phasetech.
I'd also suggest checking your Dropbox bandwidth settings, to make sure your download speed is not limited.
Same problem. 1.2 gig broadband, 16mb/s download speed from dropbox! Speedtest shows my internet speed is fine.
On the plus side though, I just got a congratulations email from dropbox for making ten posts on this forum....they were all problems, so it's odd to receive congratulatory emails. A fix would be better.
- Megan
Hey there, michael campbell, let's jump right into this!
Which platform do you use when trying to download content?
Do you use our website, desktop or mobile app? Also, feel free to let me know when you first started noticing this.
Let me know more!
Fast-forward all the way to Dec 2024, and I'm having the same issue. 600Mbps connection (see screenshot), no other file syncing services happening. I'm trying to download 200GB of sound effects from my own account, and right now it is going to take 56 hours.
Download limits are not activated. I'm on an M1 Max mac running macOS Sequoia 15.1.1
What is going on? I'm editing a film, but am hamstrung until I get these files. Seems like a number of people on this thread are in media, and it is not a patient business.
Talked to a support rep. They said they would escalate the issue for me, but had no answers.
I've been a long time Dropbox customer, and really like its features and OS integration, but at the end of the day, it's about storing and retrieving files securely and promptly, and the latter part of that is broken for some reason.
Wondering if anyone on here has tried Box? I've heard it can be more reliable for large amounts of data.
PS- not allowed to post my screenshots for some reason, but I ain't lying.
I should mention, this is happening through the desktop app version. I just tried downloading through the web browser, and I'm getting the full use of my bandwidth. I downloaded 5GB in 2 minutes.
So it's something to do with the desktop app.
