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The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
For instance, Boxifier in the past has been known to prevent the Dropbox desktop application from updating. 

If the app hasn't been installed with admin privileges, there could be similar issues. 

If you're not on a Dropbox Basic plan with more than 3 devices connected, you could try an advanced reinstall of the app using the steps in this link?
JenTo's avatar
JenTo
Helpful | Level 7
4 years ago

Yes, I am on the Dropbox basic plan, and in devices I see my old phone (which I have now removed) and my current phone. Up until yesterday my computer was also connected and that is still not happening.

 

*Edited to add: I do see under "Connected Apps" my phone manufacturer (Samsung) and as far as I know, this was required on my old phone to connect to Dropbox, but I'm not sure it is required for my new phone. Is there somewhere I can find those permissions to check?*

 

I looked at the advanced reinstall instructions you linked to and I am not comfortable editing the registry on my computer. Also, since I uninstalled the desktop app, the linked Dropbox folder does not appear on my computer any longer. 

 

Do I have any next step?

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