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widhialasamahu's avatar
widhialasamahu
New member | Level 2
3 years ago
Solved

Installation Failed error on the Dropbox desktop app

When I was Installation on my PC (windows 7) i'm getting notification "Installation failed. the dropbox installer failed to start". Please help me! Thank you
desktop
Dropbox Basic
Install
Setting up the apps
windows
  • Walter's avatar
    Walter
    3 years ago

    Hey there widhialasamahu, sorry to hear you're having issues with this.

     

    May I ask if you have the security update KB3033929 installed on your computer? 

     

    Can you maybe send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, if you happen to be running an antivirus, VPN or firewall on the affected machine, could you temporarily disable them and try the offline installer from this page?

     

    Let me know of any updates!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

We're glad to hear it's sorted now and thanks for keeping us in the loop too Trella - most appreciated.

 

Could you maybe link the thread you mentioned for future reference as it might help other users too? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks so much for this Trella 

     

    Take care and see you around the Community!

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