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Forum Discussion
RBSting
2 years agoExplorer | Level 3
Installed the app, but when I click on the icon nothing happens.
Hi...
I've got a new laptop & downloaded DBx to install - which it appears to do
But when I click on the icon nothing happens & there is no folder on my hard drive
Help !
RB
7 Replies
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- Megan2 years ago
Dropbox Community Moderator
Hey there, RBSting, welcome to our Community!
What is the OS you're using on your end? Also, have you tried installing the app using this link?
It might sound trivial, but have you tried re-starting your device at all?
Thanks a bunch!
- RBSting2 years agoExplorer | Level 3Hi
Any suggestions are welcome
I tried a few different options and also did a reboot just in case
RB - RBSting2 years agoExplorer | Level 3Oops. Win 11
- Megan2 years ago
Dropbox Community Moderator
Hey RBSting, thanks for the speedy response!
So, from what I understand it sounds like the app is installed at the moment, it's just the icon that's unresponsive, right?
Do you have any antivirus/firewall that could be blocking your access to the Dropbox app?
- RBSting2 years agoExplorer | Level 3
Hi
Well normally there is a folder on my HD right?
So yes it install the app I assume or at least a pretty little icon but nothing else
I'll have a look at the firewall
RB
- Walter2 years ago
Dropbox Community Moderator
Sorry to jump in there, but please keep us posted with any updates RBSting
- ChrisJDavis2 years agoNew member | Level 2
I've had this problem for over a year, I resorted to manual backups/uploads but it's very tedious. I'd like to sort it before my subscription becomes due again for obvious reasons!
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