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RBSting's avatar
RBSting
Explorer | Level 3
2 years ago

Installed the app, but when I click on the icon nothing happens.

Hi... I've got a new laptop & downloaded DBx to install - which it appears to do But when I click on the icon nothing happens & there is no folder on my hard drive   Help !   RB  
desktop
Install
Setting up the apps
RBSting's avatar
RBSting
Explorer | Level 3
2 years ago
Oops. Win 11
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey RBSting, thanks for the speedy response! 

 

So, from what I understand it sounds like the app is installed at the moment, it's just the icon that's unresponsive, right?

 

Do you have any antivirus/firewall that could be blocking your access to the Dropbox app?

  • RBSting's avatar
    RBSting
    Explorer | Level 3
    2 years ago

    Hi

    Well normally there is a folder on my HD right?

    So yes it install the app I assume or at least a pretty little icon but nothing else

    I'll have a look at the firewall

    RB

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to jump in there, but please keep us posted with any updates RBSting 

      • ChrisJDavis's avatar
        ChrisJDavis
        New member | Level 2
        2 years ago

        I've had this problem for over a year, I resorted to manual backups/uploads but it's very tedious. I'd like to sort it before my subscription becomes due again for obvious reasons!

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