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Forum Discussion
Installing dropbox on an apple air
Hi, I have an apple air that works perfectly well. I have a (paying) account for dropbox. Therefore I use the app on my iMac. Perfect. Recently I had some problem to synchonise with my apple air. Therefore I deleted the app on my apple air. I downloaded (several times) the app and tried to install it. The dropbox icon appears in my menu on top of my screen. It is grey and remains grey. It tries to start but doesn't succeed. After some time I get an error message telling me that dropbox cannot be started and that I should contact dropbox support. They add this message: (I deleted some data with regard to my name ... Unfortunately it is in Dutch) Can anyone give me advice?
bn.BUILD_KEY: Dropbox
bn.VERSION: 181.4.5678
bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
bn.is_frozen: True
machine_id: dabfc75b-63e7-5f92-8831-cabd29d344f6
pid: 2601
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='nikolaass...', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nikolaas ...', pw_dir='/Users/nikolaas...', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='nikolaas...', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Nikolaas ...', pw_dir='/Users/nikolaas...', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'nikolaas...'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'nikolaas...'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/nikolaas...'
appdata: '/Users/nikolaas.../.dropbox/instance1'
real_path='/Users/nikolaas.../.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/nikolaas.../Library/CloudStorage/Dropbox'
real_path='/Users/nikolaas.../Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/cy/0f25pp654cv80dng4wnqwcx00000gn/T'
real_path='/private/var/folders/cy/0f25pp654cv80dng4wnqwcx00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5409, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 123, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Geen geldige bestandsaanbieder gevonden met ID 'com.getdropbox.dropbox.fileprovider/6b4ad755-39af-43d7-b86a-6f64fd3ad385'." UserInfo={NSLocalizedDescription=Geen geldige bestandsaanbieder gevonden met ID 'com.getdropbox.dropbox.fileprovider/6b4ad755-39af-43d7-b86a-6f64fd3ad385'.}
7 Replies
Thanks for your response.
My apple runs a MacOS 13.5
I have granted full access to dropbox. But, for the next step, dropbox does not appear in the accessibility tab as described in point 8.
After rebooting (restarting the engine) the issue remains the same.
What to do next?
Greetings from Amsterdam,
Nikolaas
- Walter
Dropbox Staff
Did you install it on your computer with admin privileges in the first place, Nikolaas?
If you did and this persists after quitting the app, rebooting your computer and relaunching the app again, let us know here and we'll reach out via email to have a further look internally.
