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Freddy711's avatar
Freddy711
Explorer | Level 3
7 years ago
Solved

Is Dropbox down? I get a blank screen on the website!

Is Dropbox down? I am getting a blank screen. 
desktop
Setting up the apps
Web
  • Walter's avatar
    Walter
    7 years ago

    No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser:

    1. Click the Start button.
    2. Click Settings.
    3. Select "Updates & Security.
    4. Click "Windows Update"
    5. Click "Check for updates" Windows 10 will connect to Microsoft and check for any updates. If they are found, they will be installed and you will get the latest version of Edge.

    I hope this helps!

Freddy711's avatar
Freddy711
Explorer | Level 3
7 years ago
I still cannot login after the updates. I received the following:
Error (405)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.
I can't send you screen shots because I can't login.  Thank you for your support. 
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

The 405 is a pretty generic error and usually indicates a problem with your script and/or your web server.

At the moment, I'd suggest using another browser to access your Dropbox account Freddy. Perhaps, you'd need to contact Microsoft and let them know about this too in the meantime. 

If there's anything else I can do from my end to assist, do let me know!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Oh, and by the way, if you're on Spectrum (Internet Service Provider) note that there's a small outage going on as reported on our status page: 

    https://status.dropbox.com/

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