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Forum Discussion

tym07's avatar
tym07
Helpful | Level 6
4 years ago
Solved

Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my...
desktop
Install
Mac
  • Rich's avatar
    Rich
    4 years ago
    tym07 wrote:

    Is there a way to downgrade the version of Dropbox on the computer.

    No, because even if you install the older version, it will automatically update almost immediately.

     

    I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.

    Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.

Michel G.7's avatar
Michel G.7
Collaborator | Level 8
3 years ago

Dropbox support are ineffective : a support agent told me to upgrade my OS (I am running Mac OS 13.3.1 !), another explained me how to uninstall DropBox with terminal commands (but locating DropBox folder in my user folder while it is located in User/Library/CloudStorage).

I think it is total panic at the DB support center.

Forgive my clumsy frenchy English.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Michel G.7, sorry to jump in here.

 

If being on macOS 13.3 doesn’t seem to help at all, please let me know, so that we can investigate this further. 

 

Feel free to send me the ticket number from your convo with our support team, and I’ll check it for you, as well.

  • Michel G.7's avatar
    Michel G.7
    Collaborator | Level 8
    3 years ago
    I think it is ticket n° 21990746

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