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Forum Discussion

tym07's avatar
tym07
Helpful | Level 6
4 years ago
Solved

Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my...
desktop
Install
Mac
  • Rich's avatar
    Rich
    4 years ago
    tym07 wrote:

    Is there a way to downgrade the version of Dropbox on the computer.

    No, because even if you install the older version, it will automatically update almost immediately.

     

    I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.

    Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.

Michel G.7's avatar
Michel G.7
Collaborator | Level 8
3 years ago

DropBox support is a disaster !

 

Since the new Mac version, I had several problems…

The e-mail support finally told me to uninstall DropBox using terminal commands.

I have followed their advice, BUT IT DID NOT WORK !!! 

 

I had to reinstall the 172.4.7555 version that located my DropBox Folder in my User Folder !!! (I previously hade moved to CloudStorage).

 

Now I have to wait till everything is synchronised to make my DropBox folder go to Library/CloudStorage !!!

DropBox support is catastrophic and made me waste a lot of time.

 

Can somebody here can tell me how to access to a phone support in French ?

 

Or at least a reliable support ?

 

All the best.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I’m sorry to hear about your experience so far, Michel G.7. 

     

    I was able to locate your ticket in our system, and from what I can see, it’s already being handled by our specialized team. Since they have more advanced tools at their disposal, I’d suggest continuing with them directly. 

     

    I’ve also left them an internal note, so that they can see your convo here.

    • Michel G.7's avatar
      Michel G.7
      Collaborator | Level 8
      3 years ago

      You can be sorry, but less than me : I am really disappointed with Dropbox.

      I have wrong advices from support team and I can't interact r-directly with them !

      Last time, the terminal procedure to erase DB did not work ! (somme commands were ineffective, location were not find (I only copied/paste the lines).

      Disastrous.

      CAN YOU HELP ???

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Michel G.7, sorry to hear about that! 

         

        Have you tried responding back to the existing ticket number, in order to let the agent know that you weren't able to follow the steps? 

         

        Keep me posted, and we'll take it from there!

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