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Forum Discussion

tym07's avatar
tym07
Helpful | Level 6
4 years ago
Solved

Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my...
desktop
Install
Mac
  • Rich's avatar
    Rich
    4 years ago
    tym07 wrote:

    Is there a way to downgrade the version of Dropbox on the computer.

    No, because even if you install the older version, it will automatically update almost immediately.

     

    I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.

    Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Michel G.7, sorry to hear about that! 

 

Have you tried responding back to the existing ticket number, in order to let the agent know that you weren't able to follow the steps? 

 

Keep me posted, and we'll take it from there!

Michel G.7's avatar
Michel G.7
Collaborator | Level 8
3 years ago

Yes : I answer the e-mail directly…

The problem is that some matters are IMPOSSIBLE to solve with e-mail, but only sharing screen and talking on the phone !

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Michel G.7, thanks for clarifying, and sorry to hear about that. 

     

    I see where you're coming from, and it would indeed be helpful. However, in many cases -and especially when the case has been escalated to our Specialized agents- the only communication possible is via email. 

     

    It'd help them with the response time, and in order to be able to look into each case closely. 

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