Forum Discussion

tym07's avatar
tym07
Helpful | Level 6
4 years ago
Solved

Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my...
desktop
Install
Mac
  • Rich's avatar
    Rich
    4 years ago
    tym07 wrote:

    Is there a way to downgrade the version of Dropbox on the computer.

    No, because even if you install the older version, it will automatically update almost immediately.

     

    I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.

    Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.

Michel G.7's avatar
Michel G.7
Collaborator | Level 8
3 years ago

Yes : I answer the e-mail directly…

The problem is that some matters are IMPOSSIBLE to solve with e-mail, but only sharing screen and talking on the phone !

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Michel G.7, thanks for clarifying, and sorry to hear about that. 

 

I see where you're coming from, and it would indeed be helpful. However, in many cases -and especially when the case has been escalated to our Specialized agents- the only communication possible is via email. 

 

It'd help them with the response time, and in order to be able to look into each case closely. 

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