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majko123's avatar
majko123
Explorer | Level 4
1 month ago

Is there an update on Mac online-only thumbnails finally showing up?

I have not been able to get this solved but heard there might be an update for it. Anyone using Mac for work like I am? Device (MacBook Pro M4) Operating System/Browser (if using the web) ...
desktop
Mac
majko123's avatar
majko123
Explorer | Level 4
1 month ago

Hello Nancy,
nothing has been fixed as far as I can tell. In native Mac Finder I cannot see any online-only thumbs, and in the web Dropbox file explorer I can see .psd thumbs but not .psb.

I appreciate your assistance, however, I was just curious to find out if there has been some recent development on this by the Dropbox team. I can provide all the necessary details about my setup, but if there is no update on the issue by the devs then what is the purpose?

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for clarifying, majko123. 

    I’m afraid that we don’t have a specific update to share here on the forum. 

    If you wish though, we can log a new ticket for you and send this over to our specialists, so that you can continue the troubleshooting with them from where you left off last time (I had a look into our system and could locate your previous ticket). 

    Let me know, if you'd like that.

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