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Forum Discussion
Issues reinstalling Dropbox Backup from a Time Machine Backup.
Hi,
I'll start with a bit of background:
My 3TB fusion drive on my 2013 27" iMac failed recently so I replaced the HD with a new 1TB SSD.
When I try to recover from the latest backup (from a ti...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there gkmach1ne - sorry to jump in here, but could you clarify your device's OS version and send us a screenshot of the desktop app's exact status as shown in your menu bar at the moment if you managed to install it properly on your computer?
Also, instead of using the time machine backup, do you get the same results if you create a new OS profile?
Hi Walter
I appreciate you chiming in.
The iMac is using macOS Catalina (10.15.7) which was as high as this old model could be upgraded to (and exactly the same specs as before the hard drive was replaced so everything should correlate).
I can't take screenshots (well, I can, but since the default destination of screenshots is the desktop, which is absent, I've no idea where these are going) so here's a pic taken with my phone:
I'm not sure I understand the second question...do you mean creating another user profile and installing dropbox from there? If so would I be able to access it from my own user profile?
Thanks
- Walter
So, it seems that you haven't linked your account on the desktop app yet - could you give that a go and try adjusting your Dropbox Backups from the app's preferences under the Backups tab?
As for the 2nd question, I was merely suggesting that you create a new OS profile on your computer to see if the app behaves normally there.
In any case, please let me know of any updates gkmach1ne
Hi Walter
Is there a way that that lets me link the Dropbox app?
In my previous screenshot (above) at top right in the menu bar, that revolving blue/black box that says "waiting to be linked to a dropbox account..." has been doing that for 72 hours.
I'm not quite sure how to speed that up.
Thanks
Gordon
Hi again
Just to be clear, the dropbox icon in menu bar has been grey for days and has looked like this for days:
When I go to dropbox (browser) and check my linked devices the list looks like this:
which shows me that that the last time the iMac was linked was three weeks ago....the day my old hard drive died.
