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jamainaz's avatar
jamainaz
Explorer | Level 3
3 years ago
Solved

Issues with adding a second account to my desktop

I installed the Dropbox app on a new laptop and logged into my business account, which now shows up in file explorer.  I stopped midstream and planned to go back later to add my personal account, but...
desktop
Install
Setting up the apps
windows
  • Jay's avatar
    Jay
    3 years ago

    Okay, none of these would open the app itself. This article should show you where to click.

jamainaz's avatar
jamainaz
Explorer | Level 3
3 years ago

Yes, I believe I've waited long enough for it to sync.  I've been trying to fix this during the past month.  I've linked, unlinked and relinked several times and waiting multiple days in between, and shut down and restarted my system multiple times.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jamainaz, aside from linking the personal account on the site, did you also sign into the personal account on the Dropbox desktop application preferences?

  • jamainaz's avatar
    jamainaz
    Explorer | Level 3
    3 years ago

    This is part of the problem.  When I try to open the Drobox App on my system, the app doesn't actually open - what opens is file explorer showing me my organzations dropbox files.  I'd like to be seeing both my organization and my personal.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      How are you opening the app exactly? Are you double clicking the icon in the system tray, or single clicking it? 

       

      Could you try using Ctrl-Click on the icon to then choose the Preferences option?

      • jamainaz's avatar
        jamainaz
        Explorer | Level 3
        3 years ago

        Single, Double and CTRL-Click from my shortcut and from my start menu all open File Explorer but not the App itself.

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