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I've been having issues with Dropbox for months. Getting stuck indexing anywhere from 1-80 files
Hi everyone,
I'm a Win10 user running Dropbox v159.4.5870 on a business account with about 10 other users, all of which do not share the issues I have. I also share a Dropbox account with one p...
Finally got all the issues resolved!
The issue was being caused by a previous user profile that used this machine before me. I verified all the files having issues were from projects the previous user had worked on. Something with how the local permissions were set up or how Dropbox handles syncing files at the same destination on a different user profile.
All I had to do was uninstall Dropbox, delete my Dropbox folder completely, and reinstall. It did take a while to do but now Dropbox no longer has any sync issues nor does it get stuck uploading and downloading.
Thanks for your replies and trying to help make sense of this Megan & Walter!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorGreat job with the details, and screenshots JTizzle!
Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders?
Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?
Looks like my old reply got deleted? Weird... Anyways the tl;dr of my deleted reply was I don't think any of those things might be an issue. I do suspect my hardware might be the issue since it is the most outdated of our office's machines.
Anyways, it looks like I found a semi workaround solution. The 140 KB Excel file caused a lot of issues when I tried opening it out of curiosity. Windows gave me a few access denied sort-of errors and I noticed about an hour later that Dropbox was no longer syncing because it was trying to download that file. I had to quit and restart and but I still had about 40 files that Dropbox couldn't download or upload. To see if this Excel file was the issue I downloaded it from Dropbox.com and it opened just fine. I then tried to delete the file out of Windows file explorer but Dropbox.com didn't update or recognize my computer deleted the file, so I deleted it out of Dropbox.com as well. I moved the downloaded Excel file over into the same folder in Windows file explorer and it instantly synced and popped up in Dropbox.com... Now my Dropbox app is working "normally" for now.
Not sure why this file was having problems but I'm still curious to dig deeper why my Dropbox was having this issue in the first place as I'm sure this will happen again. There is still the issue of all my sync issues that non of my co-workers have.
