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MKD-W11's avatar
MKD-W11
Explorer | Level 3
2 months ago

Laplink PCmover Win10PC->Win11PC now got 2 Dropboxes on Desktop & D'box overflowing

Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue Earlier today used Laplink PCmover Professional to migrate from an old Win10 PC...
desktop
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi MKD-W11, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Make sure to delete the Dropbox folders once the Dropbox desktop application has been uninstalled first, before performing the rest of the installation.

This should clear any reference to both Dropbox folders on your machine.

If you need any further assistance, please let me know!

  • MKD-W11's avatar
    MKD-W11
    Explorer | Level 3
    2 months ago

    Hi Jay

    Thanks for the rapid response.

    Unfortunately I am on a Dropbox Basic/Free plan (with 3 devices connected -having removed the Win10 PC that migrated from)

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Since the Dropbox folder is showing up as the same location, then it shouldn't be possible to have the folder appear twice, nor would it take up twice the space on your machine, since there is only one location.

      Is it possible that you've duplicated the Dropbox folder within the Dropbox folder itself using this migration tool?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      25 days ago

      Hey MKD-W11! Did you get to see Jay’s reply to your last post? 

      Let us know, in case you need further assistance.

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