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edp4's avatar
edp4
New member | Level 2
1 month ago

Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder

Application Affected
Synching files

Device
PC

Operating System/Browser (if using the web)
Windows 11

Dropbox App Version (if using the app)
Windows Desktop

Question or Issue
Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign back in.  Simple enough.  Which I did.

I then got a pop up asking me (telling me really) to rename my Dropbox folder.  I said OK, and I now have a Dropbox and Dropbox (old) in the User directory.  All of my files are in (old).  None are in new.  Every link on my PC to my old files is now of course broken.  I paused syncing because I am worried Dropbox is going to try and create an entirely new copy of all of my files in the new Dropbox folder.

Does anyone know what it going on here?  And how to put things back to they way they were before?  Why on earth would a logout/login totally reorganize all of my files???

I'm kind of dead in the water right now so any help would be greatly appreciated.  Dropbox support seems to be non-existent.  

 

desktop
Folders
Setting up the apps
windows

12 Replies

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  • edp4's avatar
    edp4
    New member | Level 2
    1 month ago

    Interestingly I had no choice.  There was a pop after I re-logged forced me to do so.  I did not choose to.  The old path was C:\Users\<my name\<company name> Dropbox.  This was renamed to C:\Users\<my name\<company name> Dropbox (old).  And now there is an empty folder C:\Users\<my name\<company name> Dropbox.  Yes they are in the exact same folder C:\Users\<my name and the exact same drive of course.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey edp4​, thanks for joining the Dropbox Community.

    This seems to have happened after you chose to rename your Dropbox folder.

    What is currently the location of the new Dropbox folder that was created? Is it in the same drive as your original one?

    Let me know and we'll go from there.

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