Forum Discussion

cyenobite's avatar
cyenobite
Explorer | Level 4
9 months ago

Mac desktop app has disconnected twice after using a new router

Hello all,  I might be posting this too soon as it's only happened twice, but I thought maybe I could get some general help or ideas of things to test or look out for. Thanks in advance. ...
Apple
desktop
Mac
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

It sounds like the router is dropping out - especially if Spotify is failing as well. The reboot of the machine will be reconnecting everything back for you which is probably why its working again.

Can you grab a screenshot of the errors when they next occur? However, my guess here is that you need to speak to your ISP for help. 

cyenobite's avatar
cyenobite
Explorer | Level 4
9 months ago

Thanks for the response Mark.
I will be watching things closely now and see if this continues to happen and try and narrow down some of the factors.

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