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twid's avatar
twid
Explorer | Level 4
4 years ago
Solved

Mac OS Ventura - incompatible?

I am a new premium subscriber as of yesterday.  I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.     Thanks,
desktop
Dropbox Plus
Install
Mac
Setting up the apps
twid's avatar
twid
Explorer | Level 4
4 years ago

I get farther in Chrome but still cannot run the .dmg file.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in here, twid.

 

Can you try our offline installer, to see if that helps?

  • twid's avatar
    twid
    Explorer | Level 4
    4 years ago

    Using the offline installer it worked.

     

    THANK YOU!!!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      That's awesome news, twid! Thanks for keeping us updated!

       

      I'm happy to see it worked and if you need anything else, make sure to let us know.

       

      Have a great day!

      • twid's avatar
        twid
        Explorer | Level 4
        4 years ago

        Your support team is the best!

         

        Thank you both!

  • parukas's avatar
    parukas
    New member | Level 2
    4 years ago

    Fresh Ventura install on Intel chipset, only Chrome installed before Dropbox - installer does nothing, going on website says - you got us installed, open the app!

     

    Thanks for google found this thread.

     

    Offline installer worked 🙂

     

    J

    • radlyeel's avatar
      radlyeel
      Explorer | Level 4
      4 years ago

      I just found this thread a few minuts ago when I upgraded to Ventura (MacOS 13.0.1)  I've been a paying Dropbox user for years..  I have an M2 Macbook, and I downloaded both installers mentioned above, Dropbox 161.4.4923.dmg and DropboxInstaller.dmg.  Neither one works.  At one point I had a "Dropbox.app" in the Applications folder, but all it did was open a Finder window on my local Dropbox folder.  Any real help would be appreciated.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey radlyeel, I'd be happy to help! 

         

        It might sound trivial, but have you tried to reboot your device? After that, can you try to run the installer again? Let me know if you get any specific errors too.

         

        Keep me posted! 

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