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Mac OS Ventura - incompatible?
I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
Thanks,
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry to jump in here, raffishtenant.
One of the expected changes of the new Dropbox for macOS app is that files synced down to the computer from other devices or the website, will sync as online-only by default.
This also includes folders that you removed and then added back through the selective sync settings.
So, I would suggest that you allow the application to finish updating the files and once it's "up to date", you can go ahead and select the files you want to have available offline, right-click on them and choose the "make available offline" option to sync them.
You can do the same with the entire Dropbox folder as well, if you want to make all your files available offline.
Ahhh...many thanks, Hannah. No worries about jumping in!
I had totally missed the part about the selective sync settings not taking precedence in these circumstances. It seems...unintuitive? But if that's how it works, that's how it works. Whenever it finishes updating, I'll give it a try and report back.
- Hannah
That sounds great, raffishtenant, I appreciate it!
We'll wait for your update and in the meantime, if you need anything else, please let us know.
An update, as promised! It's still doing whatever it's doing, but there are enough new developments that I figured it was worth a quick post in the meantime.
After running overnight, the "Updating files..." process finally finished and arrived at "Everything is up to date." I navigated to Library/CloudStorage and right-clicked on the Dropbox folder to select "Make available offline." The app soon came back with a list of around 250GB worth of files (out of 2.2TB) and began to count them down to zero. Now it's finished with that and has been on "Updating files..." again for a few hours.
I'm trying to be optimistic that this is simply an intermediate stage of a long process, but also concerned that a rescan with DaisyDisk still shows absolutely no increase in the total space used on the disk (which is still at 83GB). This appears to be supported by the fact that I still can't seem to locate a single file that has actually been synced locally. I've found a few that don't have the "download from cloud" icon next to them in the Finder column view, but even those, when I double-click to open them, briefly display the "filling circle" icon which is normally used to indicate an active download.
So I guess we'll see...Well, so much for that.
"Everything is up to date." But it's not. There is nothing on the local drive.
I've checked "Make available offline" for the Dropbox folder multiple times. There's no visual indication of whether or not Dropbox actually recognized this, but it clearly thinks it's done everything it needs to do at this point.
My next move is to attempt to duplicate the Dropbox folder, in the hope that this will absolutely force it to perform the downloads. Probably not.
