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toysbyus's avatar
toysbyus
Helpful | Level 6
2 years ago
Solved

Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared

Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the app. BUT no luck. Any thoughts for a 76 year old who is not as techy as I used to be?

 

Thanks for the help!

 

Steve

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  • toysbyus's avatar
    toysbyus
    2 years ago

    Walter and Hannah:

    You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!

29 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey toysbyus - sorry to hear you're having issues with this.

     

    Could you try installing the latest stable version of the app using the offline installer directly from this page and let me know how it goes?

     

    If the issue persists, I'd appreciate a screenshot of your menu bar after rebooting your computer. 

     

    Thanks!

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    I'll try your advice and see if it fixes the disappearing menu bar icon! Thanks Walter!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Keep me posted, Steve! 

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Well, no luck...and in doing a screenshot, I can't locate where in the Mac that shot resides since there is no Dropbox access via the menu bar....darn it. Any idea where the Dropbox list of screenshots would be located? Users?

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Found the "screenshot" folder with all of the shots inside "Mac HD" so here's the shot...note the same in the menu bar where the Dropbox icon used to be......

     

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Meant to point out that there's a space in the menu bar where the Dropbox icon used to reside.......

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    So, there's no Dropbox icon in your menu bar at all at the moment,  Steve? 

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Correct, Walter, NO Dropbox icon in the menu bar. Also should point out that the issue is only on my MacBook Pro running Sonoma. My Mac Mini running Sonoma DOES have the icon in the menu bar.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey toysbyus, sorry to jump in here!

     

    Is Dropbox on this computer updated to the new Dropbox for macOS version on File Provider (Dropbox folder in ~/Library/CloudStorage)?

     

    Or is your Dropbox folder in your User folder?

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Hello Hannah and thanks for responding!!

     

    Hi Hannah!

     

    I just started my MacBook Pro just now and the menu bar Dropbox icon was temporarily  visible!!! Dropbox started moving files to "safe" locations on my Mac HD and, in doing so, the menu bar Dropbox icon is gone....again!

     

    Merry Christmas to you, Hannah!

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