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aknyc's avatar
aknyc
Helpful | Level 6
2 days ago

macOS File Provider: Dropbox cannot relink to existing CloudStorage folder

Application Affected Dropbox on Windows PC and iMac Sequoia  Device Windows PC and iMac Sequoia  Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4   After a routine rest...
account access
Account Settings
Install
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 days ago

Hi aknyc, thanks for bringing this to our attention.

It does sound like your account was signed out for some reason, which is why you were prompted to sign in again with your credentials.

As it isn't possible to manually relink the CloudStorage folder, as this is fixed by the Mac OS system, you would need to allow the Dropbox desktop application to recreate the folder from scratch and redownload the files into the newly created folder.

Regarding the old Dropbox folder, you can rename it using that prompt to allow the app to download the files in the new folder, and then delete the old folder once you're certain that your files have been downloaded.

If you have any further queries, feel free to message back.

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