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Forum Discussion
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for trying that kidhkgg! Do you remember if there was a specific update of the Dropbox app/your OS around the time the issue occurred?
Are you seeing the same cloud icon with the exclamation mark for all of your files?
Finally, can you double check your Finder and let me know if there’s any sign of a second Dropbox folder, besides the one you’re looking at?
I'm having a similar problem. I can't even get to a download of the Dropbox app on my new MacBook Air. When I click on any of the supposed links on various help messages I've been scrolling through, they all just lead back to my web Dropbox page. Again and again and again. No icon in sight, other than the one in the top left corner that is identical to the home icon. No app in sight. I'm a paying Dropbox user for many years, and all my work is on Dropbox. If I can't get this to function, though, I'm going to have to migrate to another cloud service. When I pull up a Word document that I've been working on, I don't want to have to go to convolutions to get it to open up in my Word app. I don't like working on web versions; they are unwieldy and cluttered. I want to find my Dropbox documents in my Finder, click on them, and have them open in whatever software in which they were created-- just like I've been doing for the past 10 years or so.
Looking through many different help requests, it seems that there are many varieties of problems with Dropbox and this version of Sequoia.
- Walter
Hey TYR - thanks for bringing this to our attention and sorry to hear about your experience thus far.
If you've ensured that this is not caused by an antivirus, firewall or even a VPN/proxy setting on your computer, could you try the offline installer from this page directly and let me know how it goes?
Thanks, Walter. I ended up chatting with a Dropbox person and after an hour and 15 minutes of us trying this and that (it didn't seem to be an antivirus, firewall or VPN/proxy issue on my part), he figured it out. I don't know exactly what he did. But eventually I was able to download and install the app through https://www.dropbox.com/download.
