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Forum Discussion
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for trying that kidhkgg! Do you remember if there was a specific update of the Dropbox app/your OS around the time the issue occurred?
Are you seeing the same cloud icon with the exclamation mark for all of your files?
Finally, can you double check your Finder and let me know if there’s any sign of a second Dropbox folder, besides the one you’re looking at?
Back from business trip...
- I do not remember what was the specific version when I expreienced the issue. But I always keep all applications up to date. The dropbox issue occurred the current (as of the second of July) version and the previous version. For more previous versions, I am not sure.
- The cloud icon with ! appears to those needs syncing. No icons at all for up-to-date files.
- I searched through my macbook using terminal, but I did not find any other dropbox folder other than ~\Dropbox. I also did not find any trace of the second dropbox folder.
Hope this helps. Best, ildoo
- Megan
Hi kidhkgg!
It sounds like you're referring to the icon shown here, which is linked to a "sync error".
I was wondering if you've tried any of the troubleshooting steps mentioned in this Help Center article. While we're at it, what is the app's current syncing status?
