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obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey TYR - thanks for bringing this to our attention and sorry to hear about your experience thus far. 

If you've ensured that this is not caused by an antivirus, firewall or even a VPN/proxy setting on your computer, could you try the offline installer from this page directly and let me know how it goes? 

TYR's avatar
TYR
Explorer | Level 3
5 months ago

Thanks, Walter​. I ended up chatting with a Dropbox person and after an hour and 15 minutes of us trying this and that (it didn't seem to be an antivirus, firewall or VPN/proxy issue on my part), he figured it out. I don't know exactly what he did. But eventually I was able to download and install the app through https://www.dropbox.com/download.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey there, TYR! Happy Monday. 

    Awesome news, that's what I like to hear! 

    If you need anything else, just give us a shout. ☺️

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