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obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
desktop
Error Messages
Mac
jquam's avatar
jquam
Helpful | Level 6
4 months ago

I'm having the same issue described in this thread and wanted to see whether any further solutions have been identified. 

Version 231.3.5660, Mac OS 15.5. 

Opening the Dropbox Application solves the problem temporarily, but then a few days/hours later I once again get the message that "the application couldn't be found."

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey jquam, I'd be happy to look into this for you! 

    Based on the app version that you're using (231.3.5660) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there.

    Can you try to uninstall Dropbox from your computer using these steps? 

    Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link. 

    I'll be waiting for your update once you try this, to let me know if the behavior remains the same. Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi jquam! Can you let us know if Megan’s steps above seemed to help with your issue? 

    If not, we’re here to further help.

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