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obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
desktop
Error Messages
Mac
obsidianspider's avatar
obsidianspider
Explorer | Level 4
4 months ago

It looks like the problem is back with 231.4.5770

Quitting and restarting Dropbox fixes the problem. Still not clear what is causing the issue. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey obsidianspider​!

    I had opened a ticket on my end for you that seems to have closed due to inactivity since we last talked. 

    Can you try replying back in order for a new ticket to be created in our system? 

    • obsidianspider's avatar
      obsidianspider
      Explorer | Level 4
      3 months ago

      Hi Megan,

      I tried that and got an automated response saying the mailbox was unmonitored? 

      For what it's worth, the problem is back and more persistent than ever with 232.4.5926. Now I seem to have to manually quit and restart Dropbox every day or two to get it working.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hey obsidianspider!

        No worries. I went ahead and sent a brand-new email. Please reply back to me as soon as possible, in order for me to go ahead and escalate your ticket to our specialized team.

        Thanks!

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